Legal Documents
Your rights and our responsibilities
POPIA - Protection of Personal Information Act
1. Introduction
9 Café ("We", "Us", "Our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This notice outlines how we collect, process, and protect your data.
2. What Personal Information We Collect
We collect information necessary to provide our services, including: names, email addresses, phone numbers, delivery addresses, payment information, browsing history, and communication records.
3. How We Use Your Information
Your information is used to process orders, deliver products, send communications, improve our services, process payments, comply with legal obligations, and prevent fraud.
4. Data Protection Measures
We implement reasonable security measures including encryption, secure servers, access controls, and regular security updates to protect your personal information from unauthorized access.
5. Your Rights
You have the right to: access your personal information, request corrections, request deletion (subject to legal obligations), object to processing, and lodge complaints with the Information Regulator.
Last updated: June 2026. For questions about these policies, please contact us through our Contact page.